Return policy

Return & Refund Policy

Website: www.oxiraethnics.com
Contact Email: contact@oxiraethnics.com

At Oxira Ethnics, we take utmost care to ensure that every product is checked for quality before dispatch. However, if you receive a defective or incorrect item, we are happy to help you with a replacement or refund as per the following policy:

---

1. Eligibility for Return

• Returns are accepted only in the following cases:
  ✅ You received a defective or damaged product.
  ✅ You received the wrong item.

• Returns are not accepted for:
  ❌ Change of mind or dislike of product.
  ❌ Items damaged due to misuse after delivery.

---

2. Return Request Process

• You must inform us within 24 hours of delivery if the product is defective or incorrect.

• Send an email to contact@oxiraethnics.com with the following details:

  • Your Order ID

  • Clear pictures of the product showing the defect or wrong item received

---

3. Conditions for Approval

• The product must be unused, in its original packaging, and with all tags intact.

• Once approved, we will guide you through the return shipping process.

---

4. Refund or Replacement

• After we receive and inspect the returned product, we will:

  • Replace the product with the correct item (if available), or

  • Refund the amount to your original payment method.

• Refunds may take 5-7 business days to process after approval.

---

5. Shipping Charges

• If the error is from our side (defective/wrong item), we will bear the return shipping cost.

• If the product does not meet the return conditions, the item will be sent back to you at your expense.

---

6. Contact Us

For any queries regarding returns, please reach out to:
📧 Email: contact@oxiraethnics.com